Question 1

Can I change my dates?

Accepted Answer

We understand that your travel plans might change. You can easily change the dates for your booked tours with only one phone call: (+354) 580 5400 by stopping by one of our sales offices, or by sending us an email to main@re.is. You will need to quote your confirmation number to change your dates and give us all the necessary information.

Please remember: Your date change must be requested at least a day before the scheduled departure.

Question 2

How can I make a booking for a group of people?

Accepted Answer

You can book for a group of people using our online booking system. Each booking must contain at least one adult.

Reykjavik Excursions Kynnisferðir takes pride in tailor-making and organising tours for private groups, from short trips within Reykjavik to full-circle programs. Our fleet of modern coaches consists of 80 vehicles, ranging from 6 to 70 seats and 4x4 coaches suitable for crossing un-bridged glacier rivers, reaching almost any destination in the highlands. For a tailor-made tour for groups, please send us an email to main@re.is.

Question 3

Where are your sales offices?

Accepted Answer

Icelandia operates a sales office at the BSÍ Bus Terminal in Reykjavík and a sales office at Keflavik Airport.

Question 4

What is your refund policy?

Accepted Answer

Reykjavik Excursions reserves the rights to alter routes, itineraries or timetables without prior notice, should the necessity arise. No liability is accepted for losses, theft or expenses due to delay of any agent, hotel, coach, operator, airline, guide, restaurant or any other persons or companies, however caused. Reykjavik Excursions is not responsible for losses in the event of Force Major, such as natural catastrophes, strikes, weather, war or other causes outside of the control of Reykjavik Excursions. All such losses and expenses are the personal liability of the traveller. We advice all clients to have a travel insurance, as they travel at their own responsibility on tours and transfers.

All cancellations should be in writing and notified at least 24 hours* prior to departure. Cancellations received less than 24 hours prior to departure will be charged full price. (*Except for Blue Lagoon bookings where cancellations must be received with at least 48 hours notice.)

*Cancellation for 3rd party tours depends on the cancellation policy from the tour operator

To request a refund please fill out a refund request.

Question 5

How far in advance can I book a day tour online?

Accepted Answer

If a tour is displayed online you can book it and hence guarantee your seat on the tour.

Question 6

I don't have a printer. Do I need to print out my tocket/voucher?

Accepted Answer

It is recommended that you print out your confirmation and bring it with you on paper for your tour. That helps us prevent delays and service you sooner, once you arrive for your tour.

If you cannot print your confirmation, please show up early for your tour so our staff has time to confirm your booking. You will be asked to present your confirmation number and identification. Be advised, that this might require some waiting on your behalf.

Question 7

I got sick and can't use my Day Tour ticket. Can I get it refunded?

Accepted Answer

All cancellations should be in writing and be notified 24 hours* before departure.

If you bought your ticket at one of the Reykjavik Excursions sale offices, and you notify 24 hours before your pick up, your ticket will be refunded.

*Except for Blue Lagoon bookings where cancellations must be received with at least 48 hours notice.

Question 8

I still haven't received a confirmation email about my booking. What is wrong?

Accepted Answer

You can expect up to 24 hours to pass before receiving a confirmation via email.

Try looking in your email's 'Trash' or 'Junk' folder. Sometimes confirmation emails can be misplaced by your email server and not reach your inbox.

If more than 24 hours have passed, or if you booked a tour with short notice, email us at main@re.is, and we will get back to you. Please provide a phone number where you can be reached.

Question 9

I have a problem with my online booking. What is wrong?

Accepted Answer

Our aim is to make it as convenient as possible to book a tour with Reykjavik Excursions. If you experience difficulties, they might only be temporary. Try booking again after a few minutes.

If the problem persists, you can call (+354) 580 5400 and talk to a sales executive. Please disclose tour name, tour date, no. of passengers, your name and contact information so we can complete your booking.

We would appreciate to hear about your booking problem, so that we can improve our booking system.

Question 10

Can I change my booking?

Accepted Answer

If you booked directly through Reykjavik Excursions, either online or at a sales office, you can always change your booking. Just make sure you do it in time, so pick-up information can be changed. To change your booking, contact us via e-mail, main@re.is or by phoning (+354) 580 5400. Please have all the necessary information at hand, including your confirmation letter.

If you booked through another travel agency, you have to make the changes through that agency and follow the terms set by them.

Question 11

Can I travel with my pet?

Accepted Answer

Pets are not allowed on coach tours.

Question 12

I am a senior. Can some Day Tours be too difficult for me?

Accepted Answer

Nature is the main attraction on many of our excursions, meaning that some day tours require short to medium-long walks. If walking is required on the tour, it will be mentioned in the tour description.

We recommend that you find a tour suitable to your needs. Please read the tour descriptions for further information on each tour.

Question 13

What should I wear?

Accepted Answer

Warm, wind & waterproof jacket

Three layers of clothes as the weather can change quickly

Warm sweater, fleece and thermal layer

Warm trousers – waterproof and breathable

Sturdy water-resistant footwear/boots

Woollen socks

Warm hat and scarf

Warm and waterproof gloves

Crampons (advisable during winter) – can be bought on the spot. Some of our beautiful places in nature are protected and cannot be salted to protect nature. That is why it can get quite icy at Gullfoss and Geysir, so we recommend wearing crampons there.

Question 14

What is included in my tour?

Accepted Answer

All admission to sites, museums or exhibitions visited are included, unless otherwise stated in tour description.

Question 15

What does the guide do?

Accepted Answer

Reykjavik Excursions offers guidance in most of the tours. Guidance is in English. Some tours are additionally guided in German, French or Scandinavian (maximum 2 languages per tour).

Our tour guides are professionals with degrees in various languages and/or subjects relating to Icelandic tourism. Your guide tells you about the area you are visiting and leads the way throughout the tour. He will also be able to answer your questions, if you have any. Our aim is to offer quality tours that feature the different aspects of Iceland's nature, history, culture and modern living.

Question 16

I am in a manual wheelchair, can I join one of your day tours?

Accepted Answer

Passengers with reduced mobility and using a manual wheelchair are more than welcome to join our day tours. Please advise your reduced mobility when booking a day tour in order for us to be able to make appropriate measures. Our staff assists as much as possible in moving to/from or within the bus.

Question 17

What languages are spoken on the tours?

Accepted Answer

Guidance is in English.

Some tours are additionally guided in German, French or Scandinavian (maximum 2 languages per tour). Further information and details are listed with each tour.

Question 18

When is my pick-up / drop-off?

Accepted Answer

Reykjavik Excursions offers pick up at designated bus stops, and selected hotels, guesthouses and hostels at an extra cost. Pick up starts 30 minutes before departure and passengers are requested to be ready in time at your pick up location. Passengers are responsible for being ready and visible for their pick up. If passengers miss their Reykjavik Excursions pick up they need to arrive at BSÍ Bus Terminal in time for their tour´s departure at their own cost.

Attention passengers staying in hotels and guesthouses in the restricted area in the city centre need to go to the nearest bus pick up spot. For more information on pick up locations refer to our pick up location page. The pick up is operated by smaller and bigger coaches throughout the city, dictated by accessibility.

Drop off starts after indicated arrival time. Please note that drop off locations may not be directly in front of your hotel or guesthouse dictated by actual conditions (e.g. narrow streets, coach size, roadworks, etc.). Those staying in hotels and guesthouses in the restricted area in the city centre will be dropped off at the same place they were picked up from.

Pick up and drop off for day tours operated by subcontractors may vary, please refer to each tour.

Question 19

What kind of coaches do you offer?

Accepted Answer

Reykjavik Excursions bus fleet is one of the best in Iceland. Our fleet of modern coaches consists of 80 vehicles, varying from 6 to 70 seats and 4x4 coaches suitable for crossing un-bridged glacier rivers, hence reaching almost any destination in the highlands. Constant supervision, maintenance and upkeep ensure the quality of the coaches and professional drivers enhance the safety of all passengers.

Question 20

What about bicycles and larger baggage/suitcases?

Accepted Answer

Packaged and unpackaged bicycles can be transported if space is available. The cost per bicycle is 2.500 ISK. For maximum efficiency in the luggage compartment, we prefer that bicycles are packaged in boxes. Unpackaged bicycles must have the pedals removed and the chain covered. Additional luggage will be loaded as space allows and is subject to freight charges. The cost for each item, such as golf bags, skis etc. is 1.000 ISK per item.

If you are travelling with more luggage than is estimated per person we recommend you send us an e-mail (main@re.is) or call our main BSI Bus Terminal office, (+354) 580 5400 in order for us to make appropriate arrangements before your arrival.

Question 21

How much luggage am I allowed to take with me?

Accepted Answer

Flybus passengers are allowed to store two bags per person, weighing a maximum of 23 kg (50 lbs) each in the luggage compartment of the bus. Day tour passengers usually don't bring that much luggage, except for tours that have drop off at Keflavik International Airport, e.g. some Blue Lagoon tours. Passengers can also take aboard one small carry-on item.

Reykjavik Excursions take no liability for luggage, fragile valuables or perishable articles. All baggage must be claimed promptly upon arrival.

Question 22

What is your policy on smoking?

Accepted Answer

Smoking is prohibited on board Reykjavik Excursions coaches.

Question 23

What should I be aware of regarding liabilities?

Accepted Answer

Icelandia reserves the right to alter routes, itineraries or timetables without prior notice should the necessity arise.

No liability is accepted for losses or expenses due to delays or changes of arrival or departure of flights or other services, injury, sickness, accident, strikes, damage, negligence, weather, war or other causes outside the control of Icelandia. All such losses and expenses are the personal liability of the traveller.

Question 24

Do I need to bring my passport?

Accepted Answer

You do not need to bring your passport for the day tours. If you are going snowmobiling, you do need to bring a driver's license.

Question 25

Are the prices fixed?

Accepted Answer

Tours and services are subject to currency fluctuation and conditions of cooperative contractors that may provide transportation and other services.

Question 26

For how long can I expect to sit in the bus between stops? Where does the bus stop?

Accepted Answer

The tours vary in length but we do stop at least every 1,5 - 2 hours for a stretch and a bathroom stop.

During all full day excursions there is a lunch stop at a local restaurant. Further information and details of each tour are listed on our website and in our brochure.

Question 27

Can I bring a packed lunch or is lunch provided?

Accepted Answer

Unless specifically listed, meals and refreshments are not included. During all full day excursions there is a lunch stop at a local restaurant. For the tours, you can either bring your own lunch or buy it on the way. It is not allowed to have lunch on board the coach.

Question 28

Does my child have to use a child seat in the bus?

Accepted Answer

Yes, all passengers should use seat belts and we at Reykjavik Excursions offer child's car seats for children 9–18 kg approx. (1–3 or 4 years old) Please note that Reykjavik Excursions cannot provide child car seats on the Highland Bus.

It is the driver's responsibility to ensure that all passengers wear seat belts according to Icelandic law and that children use an appropriate child's car seat for their age.

Children 0-3 years of age must use an appropriate child's car seats.

Children 3 or 4 years and older (over 18 kg) can use the normal seat belts on our buses.

Please contact our Customer Service with at least 24 hour notice if you are planning to travel with us and a child's car seat is needed so we can make sure that there is one available. Kindly note that operators are not required to provide children's car seats as it is not practical for them to carry a range of different child´s car seats on their vehicles. That is why we ask our customers to book a child's car seat in advance when needed.