Question 1

Can I change my dates?

Accepted Answer

We understand that your travel plans might change. You can easily change the dates for your booked tours with only one phone call: (+354) 580 5400 by stopping by one of our sales offices, or by sending us an email to main@re.is. You will need to quote your confirmation number to change your dates and give us all the necessary information.

Please remember: Your date change must be requested at least a day before the scheduled departure.

Question 2

How can I make a booking for a group of people?

Accepted Answer

You can book for a group of people using our online booking system. Each booking must contain at least one adult.

Reykjavik Excursions Kynnisferðir takes pride in tailor-making and organising tours for private groups, from short trips within Reykjavik to full-circle programs. Our fleet of modern coaches consists of 80 vehicles, ranging from 6 to 70 seats and 4x4 coaches suitable for crossing un-bridged glacier rivers, reaching almost any destination in the highlands. For a tailor-made tour for groups, please send us an email to main@re.is.

Question 3

Where are your sales offices?

Accepted Answer

Icelandia operates a sales office at the BSÍ Bus Terminal in Reykjavík and a sales office at Keflavik Airport.

Question 4

What is your refund policy?

Accepted Answer

Reykjavik Excursions reserves the rights to alter routes, itineraries or timetables without prior notice, should the necessity arise. No liability is accepted for losses, theft or expenses due to delay of any agent, hotel, coach, operator, airline, guide, restaurant or any other persons or companies, however caused. Reykjavik Excursions is not responsible for losses in the event of Force Major, such as natural catastrophes, strikes, weather, war or other causes outside of the control of Reykjavik Excursions. All such losses and expenses are the personal liability of the traveller. We advice all clients to have a travel insurance, as they travel at their own responsibility on tours and transfers.

All cancellations should be in writing and notified at least 24 hours* prior to departure. Cancellations received less than 24 hours prior to departure will be charged full price. (*Except for Blue Lagoon bookings where cancellations must be received with at least 48 hours notice.)

*Cancellation for 3rd party tours depends on the cancellation policy from the tour operator

To request a refund please fill out a refund request.

Question 5

How far in advance can I book a day tour online?

Accepted Answer

If a tour is displayed online you can book it and hence guarantee your seat on the tour.

Question 6

I don't have a printer. Do I need to print out my tocket/voucher?

Accepted Answer

It is recommended that you print out your confirmation and bring it with you on paper for your tour. That helps us prevent delays and service you sooner, once you arrive for your tour.

If you cannot print your confirmation, please show up early for your tour so our staff has time to confirm your booking. You will be asked to present your confirmation number and identification. Be advised, that this might require some waiting on your behalf.

Question 7

I got sick and can't use my Day Tour ticket. Can I get it refunded?

Accepted Answer

All cancellations should be in writing and be notified 24 hours* before departure.

If you bought your ticket at one of the Reykjavik Excursions sale offices, and you notify 24 hours before your pick up, your ticket will be refunded.

*Except for Blue Lagoon bookings where cancellations must be received with at least 48 hours notice.

Question 8

I still haven't received a confirmation email about my booking. What is wrong?

Accepted Answer

You can expect up to 24 hours to pass before receiving a confirmation via email.

Try looking in your email's 'Trash' or 'Junk' folder. Sometimes confirmation emails can be misplaced by your email server and not reach your inbox.

If more than 24 hours have passed, or if you booked a tour with short notice, email us at main@re.is, and we will get back to you. Please provide a phone number where you can be reached.

Question 9

I have a problem with my online booking. What is wrong?

Accepted Answer

Our aim is to make it as convenient as possible to book a tour with Reykjavik Excursions. If you experience difficulties, they might only be temporary. Try booking again after a few minutes.

If the problem persists, you can call (+354) 580 5400 and talk to a sales executive. Please disclose tour name, tour date, no. of passengers, your name and contact information so we can complete your booking.

We would appreciate to hear about your booking problem, so that we can improve our booking system.

Question 10

Can I change my booking?

Accepted Answer

If you booked directly through Reykjavik Excursions, either online or at a sales office, you can always change your booking. Just make sure you do it in time, so pick-up information can be changed. To change your booking, contact us via e-mail, main@re.is or by phoning (+354) 580 5400. Please have all the necessary information at hand, including your confirmation letter.